Addis Labs Back

Support

Support contact path

If you need help with billing, access, exports, or saved work, use the support contact below.

Contact

Email: support@addislabs.test

What to include

  • Account email
  • Tool involved
  • What happened
  • Approximate time of the issue

Account and billing workflow

For account access, billing, or entitlement issues, include the current plan shown in your account page and whether the issue affected login, saved work, or premium access.

  • Password reset problems: mention the email used and when the reset was requested
  • Billing issues: include the plan selected and whether access changed unexpectedly
  • Saved work issues: include the tool name and what action failed